Businesses that require fast response time to fix problems or want the peace of mind that a professional on-site engineering team brings can leverage our vTEAM support solution to provide stability and implement our utility computing model to minimize costs.

Most companies struggle to maintain the right level of technical personnel to guide and execute the proper IT environment for their business. Often, the skills needed to design and build are different from the skills needed to support and maintain. The end result is that companies either constantly lose skilled engineers or hire technical staff that cannot meet the demands of architecting a high-performing stable environment. Our vTEAM support solution offers a new way to manage your IT staff, safeguard your IT knowledge, and save you money.

Solution Description

Our vTEAM support solution provides high-level engineering to assess, design, and build the optimal computing environment for our clients. We integrate qualified support personnel to assume ongoing support and maintenance of the environment, and incorporate elements of vSUPPORT and vSERVER utility computing where it makes sense. All of this is done with a fixed fee that encompasses the resources required to get the job done right.

We have successfully deployed our vTEAM support solution to the following types of organizations:

• Medium to large-sized organizations engaged in a large-scale migration/recent acquisition where there is a need for merging/migrating disparate infrastructures
• Organizations that have recently acquired a larger infrastructure and need to expand staff to meet demand
• Organizations that need to upgrade their knowledge of current IT resources due to emerging technologies in EMR (Electronic Medical Records) or HIPPA compliance
• Organizations that are losing valuable IT resources
  

How vTEAM Works

1. We use a stringent program to asses the applied knowledge of an engineer rather than relying on the number of “certifications” he or she possesses. Engineers hire engineers, cutting through the tech speak that often passes as technical applied knowledge. We then work with you to evaluate the candidates before hiring that engineer. You pay a simple monthly fee for this engineer, who is 100% dedicated to your organization.
   
   
2. We integrate and deploy senior engineers for knowledge transfer, design, implementation, and quality assurance. These experts’ services are included in the fixed fee for your dedicated resource.
   
   
3. We place and manage support personnel who provide daily support of the computing environment, and transition you to a utility computing model in areas where we can keep support costs down.
   

Solution Benefits

Stabilize Costs
All additional specialized or support personnel are included in one fixed price. This consolidates and reduces the costs of an IT staff and a consulting firm into one lower-cost monthly fee.

Guaranteed Performance
We are not compensated for “emergency service” and therefore have an incentive to make sure your environment is implemented in a best practice and best performing manner. Downtime for both of our organizations yields the same result – lost revenue.

Guaranteed Resources
We guarantee the resources will perform as needed or we will supplement and replace that resource at no additional cost. You will never deal with attrition or misrepresentation.

Business Drives IT
We work closely with the executive management within your organization to ensure the IT staff supports and delivers your business goals and interests.