The all-inclusive, fixed-cost support solution that provides continuous technology maintenance – no matter what issues develop. We are accountable for our work and always there to support our clients. Let Network Foundations become your true technology partner.

vSUPPORT is an all-inclusive, fixed-cost solution that supports a computing environment of any size and complexity. We have eliminated the traditional “bill for hours” approach, which burdens the client by requiring payment based on time needed to solve the issue, and replaced it with a “pay for results” approach.

Solution Description

Our vSUPPORT solution is based on accountability and responsibility. We provide a fixed-cost solution that ensures availability and uptime is achieved. While traditional service consultants profit significantly by providing emergency service, our approach actually costs us if reactive service is required. We offer a unified approach that is synonymous with our clients’ goals – a computer environment that provides consistent optimal performance for a fixed-fee.

Quick and Easy Startup
To get you started with vSUPPORT, we conduct a simple survey of your environment. We then create a fixed-cost support agreement based on the devices that will be placed under support. Devices are categorized as:

• Computers (desktops, workstations, servers)
• Network equipment (firewall, routers, switches)
• Printers

Network Maintenance
Proactive network maintenance minimizes the incidence of slow, inconsistent, or interrupted service. The following tasks will be scheduled and performed as needed to ensure stability and performance:

• System log review
• Configuration backups
• Port bandwidth and error monitoring
• Latency monitoring across the network and internet

Computer Maintenance
Proactive computer maintenance ensures that systems are running at maximum efficiency so users can maintain productivity and data is secure and available. The following tasks will be scheduled and performed as needed to ensure stability and performance:

• Security updates
• Antivirus / Antispyware updates
• System health checks (disk, CPU, memory, services and hardware)
• Event logs review
• Backup monitoring
• Network service checks (AD, DNS, DHCP, GPO)

On-Demand Support
On-demand support will include both remote and on-site services. The appropriate engineers will be deployed on-site as necessary. The following support will be provided:

• 24/7 phone support
• Network support including:
  • Connectivity trouble shooting (Internet, WAN, LAN)
    
  • Port/VLAN changes and configuration of existing network equipment
    
  • Wiring or patching to existing switches
    
• Workstation setups
  
  • Physical setup of systems
    
  • Add into domain
  • Account creation or migration
  • Initial software install
• Backoffice
  
  • Add/delete groups
    
  • Add/delete users or passwords
    
  • Update user/group accounts
    
  • Create/delete/update storage shares
    
  • Update DNS and DHCP services
    
• Printers
  
  • Add printers to the network
    
  • Add printers to user profiles
    
• Software (OS, desktop software and other as specified)
  
  • Troubleshooting
    
  • Installation and configuration
    
  • Troubleshooting printing issues
    
• Documentation
  
  • Maintenance and updates to reflect network status

Continuous Monitoring and Emergency Support
All computer devices under vSUPPORT are continuously monitored to provide consistent performance. If you have an issue that impacts your business operations or productivity, we dispatch the appropriate engineering resource to handle your issue and get you back up and running quickly.

Customization
Our vSUPPORT solution can be modified to include custom proactive maintenance steps and additional on-demand support services. vSUPPORT is a flexible support solution that can accommodate present and future business needs.

Solution Benefits

Stabilize Costs
vSUPPORT is a fixed-fee, per-device solution. As your environment expands, we can add new devices to your solution and amend the contract by a simple request. You can use vSUPPORT for as long as you need, and cancel at any time.

Enhanced Productivity
We minimize the incidence of downtime and ensure systems are running at peak performance with our proactive vSUPPORT solution – allowing you to work without interruption.

Confidence and Peace of Mind
With vSUPPORT, your systems are proactively monitored and maintained to give you peace of mind. You can focus on your core business, and know that professional and knowledgeable personnel ensure your systems will run smoothly and efficiently.

Accountability
vSUPPORT is a fully comprehensive and accountable support method. We include all levels of support to keep your systems and network running at their optimal capacity. Rather than paying for an hourly service with no way of truly knowing if the problem was fixed properly, you pay for availability and uptime. Our organization is held accountable because vSUPPORT is a fixed-fee support solution.

Consistent Knowledge Transfer
Because we support your organization with a team of subject matter experts and engineers, you never have to rely on “the IT guy.” You will never run the risk of having your environment’s knowledge base move to another organization. We document everything, and you own it.